At Cacia Joias, each piece represents not only design and quality, but also a commitment to durability and care. For this reason, we offer warranty coverage under the following conditions:
Cacia Joias provides a 180-day (6-month) warranty, applicable exclusively to:
925 Sterling Silver pieces
Plated Steel jewelry
This warranty is limited to the integrity of the plating, provided that proper use and care guidelines are followed.
Bent, broken, or damaged pieces
Damage caused by improper use or natural wear
Modified or altered items
Darkening caused by dirt or excessive perspiration (e.g., uric acid)
Cacia Joias is not responsible for replacement or repair of products showing signs of misuse or normal wear over time.
925 Sterling Silver is a noble metal that naturally changes over time.
👉 Darkening is a natural process (silver oxidation) and is not considered a defect, therefore it is not covered under warranty.
Care recommendations:
Avoid contact with chemicals
Avoid wearing during household activities
Remove before swimming (pool or sea)
Store properly after use
Pieces containing:
Natural stones
Resins
Moissanite
Are not covered for replacement or repair in cases of:
Breakage
Loss
Stone displacement (setting issues)
External damage
As these are delicate materials, extra care is strongly recommended to preserve their beauty and integrity.
Steel is:
Hypoallergenic
Stainless
👉 Due to these characteristics, it is not covered under warranty.
Cacia Joias provides a 1 (one) year warranty, applicable exclusively to:
Plated pieces (fashion jewelry)
The warranty covers only the integrity of the plating, provided proper care conditions are met.
Damage caused by improper use
Bent, broken, or modified pieces
Natural wear of plating over time
✔ Fashion jewelry plated with:
Gold
Rose gold
Rhodium
Black rhodium
Plating may lose its shine or color over time this is considered natural wear, not a defect.
To extend the life of your pieces:
Avoid contact with:
Chemicals
Perfumes
Lotions
Soaps
Cleaning products
Avoid:
Wearing during household activities
Swimming (pool or sea)
Sleeping with your jewelry
Remove pieces when washing hands
Avoid impacts, drops, and friction
👉 Proper care significantly extends the durability and shine of your jewelry.
Exchange requests must be made within 7 (seven) calendar days from the date of delivery, in accordance with Consumer Protection Law
Items must be:
Unused
In perfect condition
Presentation of the Cacia Joias Warranty Certificate is mandatory
Costs may apply for replacement of components such as:
Zirconia
Crystals
Metals
Clasps
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